Dealing with an underperforming VA

by Gillian Pritchett on July 2, 2009

I’ll tell you straight off the bat – I don’t have the answer. But I hope one or some of my readers do.

You hire a VA to accomplish specific tasks that you have set out in a document and discussed on the phone. Then they don’t deliver – they make excuses – everything else in their business seems to be a priority but the work they have accepted payment to accomplish for you; when they do deliver it is riddled with mistakes. You tell them how you feel, they admit they are not performing well and then nothing changes. What can you do ? Fire them yes, but they have almost 1000 of your hard-earned dollars. At the same time you are spending as much time chasing and cajoling as if you had done the work yourself almost 8 weeks ago (their deadline was six weeks ago !!!).

With 3 000 friends on Facebook and access to thousands of others via my groups as well as hundreds of followers on Twitter, I could potentially crucify the person and their business in an instant were I to choose to do so. And here is another point – I know of other people who have had the same issues with this person and their team but have kept quiet rather than going public because if any of us did ….. we risk being seen as not nice and lose potential clients and partners.

Feels like a lose whatever you do situation.

Does anyone have any similar experiences ? any helpful suggestions ?

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